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We’re here to help you

We want to make sure your query reaches the right person first time

so we can respond as quickly as possible.

For general enquiries:

Email fdq@FDQ.org.uk

Call 0113 859 1266

For enquiries about quality assurance
or becoming a centre:

Email quality@FDQ.org.uk

Call 0113 859 1266

For end-point assessment enquiries:

Email EPA@FDQ.org.uk

Call 0113 859 1266

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General Feedback

We are keen to hear what you think of our products.

If you have any feedback regarding our qualifications or EPA,

please email us.

Are you a FDQ learner or apprentice?

Find out how to appeal

If you are a FDQ learner or apprentice who is dissatisfied with an
assessment outcome you have the right to appeal.

For our complaints policy press here and appeals policies can be found here.

 

Application for Reasonable Adjustment and Special Considerations

Find our Reasonable Adjustment policy here and our Special Consideration Policy here

The Application form for Reasonable Adjustments and Special Considerations can be found here.

Please email us with your details and 
one of our team will get back to you.

Qualification and Unit Certification 2021
 

FDQ approved centres claim certificates for units and qualifications achieved by our learners. FDQ prints certificate claims we receive from centres weekly. If you are an FDQ learner and you have achieved a unit or qualification and not received your certificate firstly please contact your college or training provider.

 

Please see FDQ Appeals and Complaints policies.  

Replacement certificates
If you have lost your qualification certificate and need a replacement

please email your details and we will get back to you.

Are you a FDQ Centre?

External Quality Assurance

All FDQ centres are externally quality assured (EQA) regularly but it’s an especially busy time for quality assurance at present, as academic years come to a close. Many of our centres have engaged with our team of External Quality Assurance Consultants (EQACs) recently. Great thanks for all your co-operation in ensuring this activity went as smoothly as possible. Remote EQA has featured heavily over the past year, presenting challenges and some increased efficiencies - hopefully our EQACs will be back on the road soon visiting our centres in person.
 

As all FDQ centres are quality assured - if you have not had your EQA visit as planned for this time of year, your designated EQAC will be in contact in the near future.

If you would like to discuss any of the past year’s challenges around VCRF, adapted assessment
please 
email us and one of our team will get back to you.

Assessment through COVID-19
 

The COVID-19 pandemic has affected the delivery and assessment of vocational and technical qualifications. The qualifications regulators continue to work with the education sector to support learners through these challenging times. 


The Extraordinary Regulatory Framework (ERF) and Extended Extraordinary Regulatory Framework (ExtERF)
were both replaced by the current Vocational and Technical Contingency Regulatory Framework (VCRF). 


FDQ’s policies apply to all three of these Frameworks. We suggest that centres supporting learners /apprentices affected by COVID read our Special Considerations and Reasonable Adjustment Polices. If you would like to discuss any COVID related assessment issues, please call or contact us  fdq@fdq.org.uk.
 

Please find here a link to all FDQ qualifications and the acceptable methods of

assessment under the VCRF arrangements.